We are a small manufacturer working out of a basement workshop. We do repairs, but do not take returns. Billing occurs on purchase date — Free shipping within USA — On this web site we cannot sell direct to Europe or Australia but you can purchase from stores including Schneidersladen in Berlin, Modular Square in Paris, KMR Audio in London, Found Sound in Melbourne — Other international customers responsible for customs/import duties — Two year warranty from delivery date with free repairs (excluding shipping). Free technical support after purchase via Contact button on web site.